Useful Information For Tenants

General Enquires

Everything you need to know about living in an Anchor Retirement Housing scheme should be contained in your tenants’ handbook. If you cannot find your own copy, contact your scheme manager. Alternatively, you can download a copy in PDF format by clicking here.

You will need Acrobat Reader to read the above handbook,

If you have any other questions or queries contact our customer relationship team on
08457 75 85 95 between 9am and 5pm, Monday to Friday or email them at enquiries.housing@anchor.org.uk

They can also help you if you want to move to another scheme, want information on about Supporting People or retirement housing with integrated care.

Repairs

Contact your scheme manager for help with repairs. Only those schemes without a scheme manager should contact the repairs line on 0845 1080131.

Complaints

If you have any concerns or complaints about the service you get from Anchor Retirement Housing, please contact us on 0845 6025516 (Lo Call) between 9am and 5pm, Monday to Friday.
Our team of friendly staff will look into resolving any problems you may have. To read more please click here.

Anchorcall

If you need to contact Anchor for any non-urgent issue, for example if you want to update your details, call 01274 736531.

Looking to buy?

If you are looking to buy a retirement property, contact Guardian Retirement Housing. For more information or ring them on 01274 386035. To go to the Guardian website click here.

Anchor News

Click here to read the latest editions

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